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FREQUENTLY ASKED QUESTIONS
How long will it take to do my make up and/ or hair?
It depends on the chosen style, the length and texture of your hair, your skin complexion and many other factors. If you are having your hair up, it usually takes longer than if you just have it blow dried or curled. Also, acne prone or very dry skins also take longer but on average it takes approximately two hours. Trials usually take a bit longer as there is more experimentation.
How many styles can I try during the trial?
The trial has been scheduled to last up to a maximum of 3 hours for both make up and hair, 2 hrs for just hair and 1.5 hour for just make up per person. The artist will try as many styles as you need as long as it doesn't take more than the scheduled time. If by the end of the scheduled time, you feel you would like to try more styles, a separate trial appointment could be arranged at a later date, just contact us to make the arrangements, but it would have to be paid for in addition to the first trial. Some artists may decide to stay longer but it would be at their entire discretion as they are not contractually obliged to do so.
Can I go to the artist's house for my make up and/or hair session?
Usually we travel to you, but if you don't have a place where you can have your make up and hair done or take your make up lesson we can arrange for an artist to receive you at her home.
Can I choose a hair and make up artist from your gallery?
Our gallery only contains the work of some of our hair and make up artists, we have many more hair and make up artists whose work is not displayed in our gallery because of memory limitations. Because our availability changes very rapidly, on the moment you book your appointment, we select the best artist available on your special occasion date in your area. So basically, the sooner you book, the better the artist we can book for you.
What make up brands do you use?
We do not endorse any products or get commission from any brands. Our choice of cosmetics is totally impartial and the personal choice of each individual make up artist although all the brands we use are well know high quality brands like for example, MAC, Bobby Brown, Dior, Estee Lauder, Lancome, Clinique, Clarins, Screen Face, etc.
I have sensitive skin, can I still get my make up done?
Yes, although you would have to let us know in advance so that the artist will bring hypoallergenic products with her.
How long in advance do I need to do my hair and make up trial?
It is entirely up to you. We usually recommend to book your trial as soon as possible to make sure you get availability and then have the trial about 3 months before your special occasion.
What does the 'call out fee' comprise?
The call out fee covers for the cost of the artist's time getting to your venue and also for any reasonable travelling expenses. We always try to get an artist who lives close to you, however, this is not always possible so if the travelling costs are very high, we may ask them for a contribution to cover those costs.
Other hair and make up artists charge less for bridesmaids, why are your prices the same for everyone and every occasion?
We pride ourselves of always offering the highest standard of service to everyone of our clients regardless of their role in their special occasion. These excellent standards and the high quality of our work, have earned us an excellent reputation with our customers and the industry. Offering substandard services to bridesmaids, at lower prices, is not how we want to conduct our business and not the type of service we want our customers to get from us. If a bride wishes her make up and hair to be of a higher quality than those of her bridesmaids, she can have a senior artist and her bridesmaids can have a regular one.
I live in a remote location, can you still come to me?
Yes, but you need to let us know if it is not possible to get to you by public transport as not all of our artists drive.
What if I don't like the trial, I am under obligation to book for my special occasion?
No, if you are not satisfied with the trial you don't have to book for your special occasion, although we encourage you to talk to your artist during the trial if you are not convinced, she will work with you to achieve the look you have in mind.
Can I have trials with more than one artist?
Yes, if you want you can trial several artists and choose which one you want for your special occasion although this may not be very cost effective as you would have to pay for each trial.
Is the cost of make up or hair for a child the same as an adult?
Yes, the age of the customer does not make a difference on the work involved, it takes the same time and effort to put a child's hair up than an adult's. However, if you need make up and hair for a large party, and there are some children, we may be able to offer you some type of discount for them.
What would happen if my artist was ill on the day of my special occasion?
This has never happened before, but in that event, we would do our best to get another artist to you, we have over 100 artists in our books and also have a couple of 'back up ones' scheduled off but in the unlikely event that none of them was available, we would give you a full refund for the deposit you have paid for the day plus a full refund for your trial if you had one.
Are deposits refundable?
Unfortunately they are not, as we are still liable to pay the artist. But if you are having problems and need to reschedule your appointment, let us know as some times, we can help if we get sufficient notice.
Can you send more than one artist?
Yes, if a few people need make up and hair and they need to be ready quite early, we can send as many artists as you need.
Will the artist bring a book with photographs of hairstyles and make ups?
You would be surprise to see the huge amount of equipment our artists carry with them, some of them can still manage to bring some photographs but not all can fit them in their already heavily loaded kits, so we encourage you to bring photographs of styles you like to your hair and make up session. You can find some in our gallery, otherwise the web is full of them.
When should I colour or have my hair cut?
We recommend you do that from two to one week before your special occasion. Any other type of beauty treatment like facials or eyebrow shaping can be safely done from two to three days in advance.
Can I wash my hair on the day?
If you are having your hair up, we don't recommend you wash your hair on the day although the evening before is fine.
Do the bridesmaids also have to have a trial?
It is up to you, some bridesmaids like to have a trial, but to keep the cost down, you may prefer for just the bride to have a trial.
What's the difference between a senior and a regular artist?
The difference is the quality of their work, there is no strict criteria on how we qualify our artists, generally the senior artists are more experienced but that is not a fix criteria as we have some extremely naturally talented artists with not so much experience but the quality of their work is truly exceptional, in those unusual cases we would qualify them as senior. In other cases, you could have someone who has a lot of experience but we don't feel the quality of their work is high enough to qualify as a senior. So, it is entirely based on merit. But in general terms senior artists are able to do a larger variety and more complicated styles and the 'end result' looks more 'polished'.
How soon after the trial do I have to confirm my booking for my special occasion?
We will need you to notify us within 24 hrs of the trial. Your special occasion deposit is also payable at that point. If no confirmation is received within that timeframe we will be unable to hold your booking and you could risk that artist getting booked up by somebody else.
Can I pay the full balance by credit card?
Unfortunately because of accountancy reasons, only the deposit can be paid by credit card, the remaining balance is payable to the artist on arrival in cash. Except in the case of gift vouchers when the full amount would be paid by credit card.
I'm not very good with computers, can I give you my credit card details over the phone?
Unfortunately we cannot take any credit card details over the phone as our Paypal payment system requires you to agree to their terms and conditions of use and we can't do that for you. But if you are unsure how to do it, we will happily give you a call and guide you through the process, it is extremely simple.
Can I pay my deposit with a cheque or cash?
Unfortunately, we can't accept cheques or cash for the deposit payments. One of the reason for that is that your credit card details get verified against your billing address by Paypal and we use that as a security measure for the safety of our artists.
Is the make up /hairstyling consultant going to bring any make up and hairstyling tools and products to the lesson or will it be just with my own?
Yes, the artist will bring her full kit, although it would be useful if you bring your own make up and hairstyling products and equipment as well so that she can advise its suitability and also show you how to apply it and use it correctly.
Do I have to buy anything before the lesson?
No, the consultant will bring everything you will need, and will tell you what to buy during the lesson.
Do you provide any make up instructions in writing for the lessons?
Yes, we will email them to you before the lesson. Some of our consultants have books and DVDs available for your to purchase.
I can't have a male artist for moral/religious reasons, is it possible to have a woman?
Yes, but you need to let us know as we also have male make up artists and hairstylists and if you don't tell us anything, we may arrange your appointment with one of them.
We cover the following areas:
London - Camden - Greenwich - Hackney - Hammersmith and Fulham - Islington - Kensington and Chelsea - Lambeth - Lewisham - Southwark - Tower Hamlets - Wandsworth - City of Westminster - Barking and Dagenham - Barnet - Bexley - Brent - Bromley - Croydon - Ealing - Enfield - Haringey - Harrow - Havering - Hillingdon - Hounslow - Kingston upon Thames - Merton - Newham - Redbridge - Richmond upon Thames - Sutton - Waltham Forest - Acton, - Addington, - Addiscombe, - Alperton, - Anerley, - Ardleigh Green, - Arkley - Balham, - Bankside, - Barbican Estate, - Barking, - Barnes, - Barnsbury, - Battersea, - Bayswater, - Becontree, - Becontree Heath, - Beckenham, - Beddington, - Bedford Park, - Belgravia, - Bellingham, - Belmont, Harrow, - Belmont, Sutton, - Belvedere, - Bermondsey, - Bethnal Green, - Old Bexley, - Bexleyheath, - Biggin Hill, - Blackheath, - Bloomsbury, - The Borough, - Brentford, - Brixton, - Brockley, - Brondesbury - Camberwell, - Canonbury, - Carshalton, - Castelnau, - Catford, - Chadwell Heath, - Chalk Farm, - Charing Cross, - Charlton, - Chase Cross, - Cheam, - Chessington, - Chingford, - Chislehurst, - Chiswick, - Clapham, - Clerkenwell, - Cockfosters, - Collier Row, - Colliers Wood, - Coombe, - Coulsdon, - Cowley, - Cranham, - Crayford, - Cricklewood, - Crofton Park, - Crouch End, - Crystal Palace, - Cudham - Dagenham, - Dalston, - Deptford, - Dulwich - East Dulwich, - Edgware, - Edmonton, - Elephant and Castle, - Elm Park, - Elmstead, - Eltham, - Emerson Park, - Erith - Farringdon, - Feltham, - Finchley, - Finsbury, - Finsbury Park, - Foots Cray, - Fortis Green, - Fulham - Gipsy Hill, - Gidea Park, - Goddington, - Golders Green, - Goodmayes, - Greenford, - Greenwich, - Gunnersbury - Haggerston, - Hampstead, - Hampton, - Hanger Hill, - Hanwell, - Hanworth, - Harefield, - Harlesden, - Harlington, - Harmondsworth, - Harold Hill, - Harold Wood, - Harringay, - Hatch End, - Havering-atte-Bower, - Havering Park, - Hayes, Bromley, - Hayes, Hillingdon, - Heathrow, - Hendon, - Herne Hill, - Heston, - Highbury, - Highgate, - Holborn, - Holloway, - Homerton, - Hornchurch, - Hornsey, - Hoxton, - Ickenham, - Ilford, - The Isle of Dogs, - Isleworth, - Islington - Kenley, - Kennington, - Kensal Green, - Kentish Town, - Kenton, Keston, - Kew, - Kidbrooke, - Kilburn, - Kingsbury, - Knightsbridge - Lambeth, - Leyton, - Leytonstone, - Lewisham, - Limehouse - Maida Vale, - Mark's Gate, - Marylebone, - Mayfair, - Mill Hill, - Mitcham, - Morden, - Mortlake, - Mottingham, - Muswell Hill - Nag's Head, - Neasden, - New Addington, - New Cross, - New Cross Gate, - Newington, - New Malden, - Norbiton, - Norbury, - Northolt, - Northwood, - North Woolwich, - Norwood, - Notting Hill - Ockendon, - Orpington, - Osterley - Paddington, - Palmers Green, - Peckham, - Penge, - Perivale, - Petersham, - Petts Wood, - Pinner, - Pimlico, - Plaistow, - Plumstead, - Poplar, - Pratt's Bottom, - Purley, - Putney - Queensbury - Rainham, - Roehampton, - Romford, - Rotherhithe, - Ruislip - St. Giles, - St John's Wood, - St Pancras, - Sanderstead, - Selsdon, - Shadwell, - Shepherd's Bush, - Shirley - Shoreditch, - Sidcup, - Sipson, - Snaresbrook, - Soho, - Southall, - South Croydon, - Southgate, - Southwark, - Spitalfields, - Stamford Hill, - Stanmore, - Stepney, - Stockwell, - Stoke Newington, - Stratford, - Streatham, - Surbiton, - Sydenham - Teddington, - Thamesmead, - Thornton Heath, - Tolworth, Tooting, - Tottenham - Tottenham Green, - Tottenham Hale, - Totteridge, - Tufnell Park, - Tulse Hill, - Twickenham - Upminster, - Uxbridge - Vauxhall - Waddon, - Walthamstow, - Wallington, - Walworth, - Wandsworth, - Wanstead, - Wapping, - Wealdstone, - Welling, - Wembley, - West Ham, - West Wickham, - Whetstone, - White City, - Whitechapel, - Willesden, - Wimbledon, - Winchmore Hill, - Wood Green, - Woodford, - Woolwich, - Wormwood Scrubs - Yeading, - Yiewsley - Essex - Harlow - Epping Forest - Abridge - Buckhurst Hill - Chigwell - Chipping Ongar - Debden - Epping - Loughton - Roydon - Sewardstone - Stapleford Abbotts - Stapleford Tawney - Theydon - Waltham Abbey - Brentwood - Childerditch - Great Warley - Hutton - Little Warley - Pilgrims Hatch - Shenfield - Warley - Blackmore - Hook End - Wyatts Green - Doddinghurst - Ingatestone - Fryerning - Kelvedon Hatch - Mountnessing - Navestock - Stondon Massey - Herongate - Ingrave - West Horndon - Basildon - Billericay - Laindon - Pitsea - Wickford - Bowers Gifford - Crays Hill - Great Burstead - Little Burstead - North Benfleet - Ramsden Bellhouse - Castle Point - Benfleet - Rochford - Hockley, Ashingdon, Great Wakering, Canewdon and Hullbridge - Maldon - Burnham-on-Crouch - Chelmsford - South Woodham Ferrers - Boreham - Broomfield - Chignall - Danbury - East Hanningfield - Galleywood - Good Easter - Great Baddow - Great and Little Leighs - Great Waltham - Highwood - Little Baddow - Little Waltham - Margaretting - Pleshey - Rettendon - Roxwell - Runwell - Sandon - South Hanningfield - Springfield - Stock - West Hanningfield - Woodham Ferrers and Bicknacre - Writtle - Mashbury - Thurrock - Aveley - Bulphan - Chadwell St Mary - Chafford Hundred - Corringham - Fobbing - Grays - Horndon-on-the-Hill - Purfleet - South Ockendon - Stanford-le-Hope - Tilbury - West Thurrock - Southend-on-Sea - Chalkwell, - Eastwood, - Leigh-on-Sea, - Prittlewell, - Shoeburyness, - Southchurch, - Thorpe Bay, - Westcliff-on-Sea - Hertfordshire - Three Rivers - Watford - Hertsmere - Welwyn Hatfield - Broxbourne - Stevenage - St Albans - Dacorum - Baldock - Berkhamsted - Bishop's Stortford - Borehamwood - Broxbourne - Cheshunt - Chorleywood - Harpenden - Hatfield - Hemel Hempstead - Hertford - Hitchin - Hoddesdon - Letchworth Garden City - Potters Bar - Radlett - Rickmansworth - Royston - Sawbridgeworth - Tring - Waltham Cross - Ware - Watford - Welwyn Garden City - Buckinghamshire - Chiltern - Amersham - Ashley Green - Chalfont St. Giles - Chalfont St. Peter - Chartridge - Chenies - Chesham - Chesham Bois - Cholesbury-cum-St Leonards - Coleshill - Great Missenden - Latimer - Little Missenden - Penn - Seer Green - The Lee - South Bucks - Beaconsfield - Burnham - Denham - Dorney - Farnham Royal - Fulmer - Gerrards Cross - Hedgerley - Iver - Stoke Poges - Taplow - Wexham - Wycombe - Bledlow-cum-Saunderton - Bradenham - Chepping Wycombe - Downley - Ellesborough - Fawley - Great and Little Hampden - Great and Little Kimble - Great Marlow - Hambleden - Hazlemere - Hedsor - Hughenden - Ibstone - Lacey Green - Lane End - Little Marlow - Longwick-cum-Ilmer - Marlow (Town Council) - Medmenham - Piddington and Wheeler End - Princes Risborough - Radnage - Stokenchurch - Turville - West Wycombe - Wooburn - BERKSHIRE - Reading - Calcot, - Caversham, - Caversham Heights, - Coley, - Coley Park - Earley, - Lower Earley, - Emmer Green - Fords Farm, - Horncastle, - Little Heath - Purley-On-Thames, - Southcote - Tilehurst - Whitley, - Whitley Wood, - Woodley - Wokingham - Arborfield, - Barkham, - Charvil, - Earley, - Finchampstead, - Hurst, - Newland, - Remenham, - Ruscombe, - Shinfield, - Twyford, - Wargrave, - Winnersh - Woodley. - Bracknell Forest - Bracknell, - North Ascot, - Sandhurstand - Binfield - Crowthorne - Reading - Sandhurst - Warfield - Winkfield - Windsor and Maidenhead - Ascot - Bray - Clewer, Cookham - Datchet, Dedworth - Eton, Eton Wick - Horton - Maidenhead - North Ascot - South Ascot, - Sunningdale - Waltham St. Lawrence - White Waltham - Windsor - Slough - Chalvey - Cippenham - Colnbrook - Langley - Poyle - Upton - Wexham - Britwell - Huntercombe - Lynch Hill - Manor Park - Salt Hill - Upton Lea - Windsor Meadows - Burnham - Datchet - Farnham Royal - Stoke Poges - SURREY - Spelthorne - Staines - Sunbury on Thames - Shepperton - Ashford - Laleham - Kempton Park - Stanwell - Stanwell Moor - Upper Hallford - Charlton Village - Littleton - Runnymede - Addlestone - Egham, - Chertsey, - Thorpe, - Virginia Water - Englefield Green. - Surrey Heath - Camberley, - Lightwater, - Deepcut, - Frimley, - Frimley Green - Mytchett - Bisley - Chobham - West End - Windlesham - Woking - Elmbridge - Esher - Guildford - Bellfields, - Boxgrove, - Onslow Village, - Park Barn, - Stoughton, - Westborough, - Burpham, - Merrow - Jacobswell - Albury - Artington - Ash - Ash Vale - Compton - East Clandon - East Horsley - Effingham - Normandy - Ockham - Pirbright - Puttenham - Ripley - Seale Sands - Send - Shalford - Shere - St Martha - Tongham - Wanborough - West Clandon - West Horsley - Wisley - Worplesdon - Mole Valley - Ashtead - Dorking - Leatherhead - Abinger Common - Abinger Hammer - Beare Green - Betchworth - Brockham - Capel - Charlwood - Coldharbour - Fetcham - Forest Green - Great Bookham - Headley - Holmbury St Mary - Leigh - Little Bookham - Mickleham - Newdigate - Ockley - Westcott - Westhumble - Epsom and Ewell - Reigate and Banstead - Banstead - Burgh Heath - Chipstead - Earlswood - Hooley - Horley - Kingswood - Lower Kingswood - Meadvale - Merstham - Netherne-on-the-Hill - Nork - Redhill - Reigate - Salfords - Sidlow - South Park - St Johns - Tadworth - Tattenham Corner - Walton-on-the-Hill - Whitebushes - Woodhatch - Woodmansterne - Tandridge - Bletchingley - Caterham - Chaldon - Chelsham - Crowhurst - Farleigh - Fickleshole - Godstone - Hamsey Green - Hurst Green - Limpsfield - Lingfield - Oxted - Tatsfield - Titsey - Warlingham - Whyteleafe - Woldingham - KENT - Dartford - Bean - Darenth - Longfield and New Barn - Southfleet - Stone - Sutton-at-Hone - Hawley - Swanscombe - Greenhithe - Wilmington - Joydens Wood in Wilmington - Gravesham - Chalk - Cobham - Coldharbour - Culverstone Green - Ebbsfleet - Harvel - Higham - Hook Green - Istead Rise - Luddesdown / Luddesdowne - Meopham - Meopham Green - Milton-next- Gravesend - Northfleet - Painters Ash - Riverview - Singlewell - Shorne - Springhead - Thong - Vigo - Westcourt - Whitehill - Woodlands - Sevenoaks - Ash-cum-Ridley - Brasted - Chevening - Chiddingstone - Cowden - Crockenhill - Dunton Green - Edenbridge - Eynsford - Farningham - Fawkham - Halstead - Hartley - Hever - Horton Kirby & South Dareth - Kemsing - Knockholt - Leigh - Otford - Penshurst - Riverhead - Seal, Kent - Sevenoaks (Town) - Sevenoaks Weald - Shoreham - Sundridge with Ide Hill - Swanley (Town) - Westerham - West Kingsdown - Aylesford - Blue Bell Hill & Walderslade - Borough Green & Lenham - Ditton - East Malling, - East Peckham & Golden Green - Hadlow, Mereworth & West Peckham - Hildenborough - Ightham - Kings Hill - Larkfield - Snodland - Wateringbury - West Malling & Leybourne - Wrotham - Addington - Aylesford - Birling - Borough Green - Burham - Ditton - East Malling and Larkfield - East Peckham - Hadlow - Hildenborough - Ightham - Kings Hill - Leybourne - Mereworth - Offham - Platt - Plaxtol - Ryarsh - Shipbourne - Snodland - Stansted - Trottiscliffe - Wateringbury - West Malling - West Peckham - Wouldham - Tonbridge and Malling - Tunbridge Wells - Ashurst - Benenden - Bidborough - Brenchley - Capel - Colliers Green - Cranbrook - Curtisden Green - Five Oak Green - Frittenden - Goudhurst - Goudhurst and Kilndown - Groombridge - Hartley - Hawkenbury - Hawkhurst - High Brooms - Horsmonden - Kilndown - Lamberhurst - Langton Green - Matfield - Old Groombridge - Paddock Wood - Park - Pembury - Rusthall - Sandhurst - Southborough - Speldhurst - Stone Cross - Sissinghurst - Swattenden - Maidstone - Strood, - Rochester, - Chatham, - Gillingham, - Rainham Medway
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